Frequently Asked Questions

All answers
in one place at tj77

From deposits to withdrawals, cricket betting to responsible gaming — find detailed answers to all your questions below.

We have organised the most common questions that come up while playing at tj77 into four categories — deposits, cricket and sports betting, support, and responsible gaming. Each answer is written in clear English so that both new and experienced players can understand them easily. If you cannot find the answer to your question, our 24/7 support team is always ready to help.

Frequently Asked Questions

Deposit Questions

After logging into tj77, click on the 'Deposit' option and select Nagad. Send the payment from your Nagad app or via USSD to the Nagad number shown on screen. Once the transaction is complete, save the transaction ID and paste it into the designated field, then submit. If the transaction ID is correct, your balance will be updated promptly.

tj77 currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. The same convenience and security is ensured across all methods.

The minimum deposit amount at tj77 is ৳200 across all methods. That means whether you use bKash, Nagad, Rocket, or bank transfer, you must deposit at least ৳200. Transactions below this amount are not accepted by the system.

tj77 does not charge any deposit fee of its own. However, the mobile banking service you use — such as bKash or Nagad — may apply their own transaction charges. Check the official page of the relevant service to find out the charge amount. Bank transfers may also carry the bank's own fees.

Occasionally, deposits may be slightly delayed due to network issues. First, wait five to ten minutes and refresh the page. If your balance still hasn't updated, contact us via live chat or at [email protected] with your transaction ID and a screenshot. The support team will verify and resolve the issue quickly.

Cricket & Sports Betting

Yes, tj77 offers betting on BPL, T20 World Cup, IPL, and various other international cricket tournaments. Markets include match result, toss, top run scorer, top wicket taker, and more. For example, you can place bets on the match winner or total runs market for a Bangladesh vs India match.

Live or in-play betting means placing bets in real time while a match is ongoing. The odds change as the match situation evolves. For instance, if a lot of runs are scored in an over, the odds on the run rate market update immediately. It is a great opportunity for experienced bettors to place strategic bets.

An accumulator bet lets you place a wager on multiple events at once, and if all your selections are correct, your winnings are multiplied significantly. For example, if you predict the winning team across three separate cricket matches, you receive the product of all three odds combined. However, if even one selection is wrong, the entire bet is lost, so the risk is higher.

Decimal odds are straightforward — multiply your stake by the odds figure to get your total return. For example, if the odds are 2.5 and you bet ৳100, you would receive ৳250 if you win (including your original stake). The higher the odds, the less likely that outcome is considered to be, and the higher the potential payout.

If a match is not completed or is officially declared a "No Result", the bets on that match are generally voided and the stake is refunded. For accumulator bets, that specific event is removed and the bet is recalculated with the remaining selections. Full details can be found in tj77's terms and conditions.

Support Questions

tj77's customer support is active seven days a week, 24 hours a day. Whether it is Eid night or early morning, our team is ready to help with any issue. The live chat remains open even if you encounter a technical problem late at night.

tj77 has two support channels. The first is 24/7 live chat — get instant help through the chat directly on the site. The second is email: [email protected]. Email is more suitable for complex matters or when you need to send documents.

tj77's support team is able to assist in both Bengali and English. The provision for Bengali-language service has been made with Bangladeshi players in mind. Write in Bengali on live chat and you will receive a reply in Bengali.

Having the following details on hand before contacting support will help resolve your issue faster: your registered username or email; a brief description of the problem; the transaction ID or bet ID if applicable; and a screenshot of the issue (for email). The more information you provide, the faster the resolution.

Responsible Gaming

Yes, tj77 allows you to set a daily, weekly, or monthly deposit limit. It can be configured from your account settings or the responsible gaming page. Staying within your own budget keeps gaming enjoyable and helps you avoid financial stress.

Cooling-off means taking a break for a set period — such as 24 hours or one week. Self-exclusion is a longer-term account pause. You can activate either from the responsible gaming settings yourself, or request it by emailing [email protected]. The support team will complete the process quickly.

tj77 is for players aged 21 and above only. This age limit is in place to protect minors and to comply with responsible gaming policy. Age is verified at registration and identity confirmation may be requested at any time.

If you are experiencing a problem, contact tj77's live chat or [email protected] first — the team will help you set up self-exclusion or a break. You can also seek professional advice through Bangladesh's Ministry of Health and Family Welfare or the National Institute of Mental Health (NIMH).

Keep an eye out for these warning signs: spending more than your budget; placing more bets to try to recover lost money; prioritising gaming over family time or work; feeling uncomfortable when you cannot play. If you notice these signs, consider taking a break or setting limits, and seek help if needed.

Didn't find an answer to your question?

Our support team is available seven days a week, 24 hours a day in both Bengali and English.

24/7 Live Chat [email protected]